Our Services

Akabis Open Cloud is a cloud-based solution delivering phone system and unified communications (UC) features on a per user basis. All of the phone system “intelligence” resides in the Akabis network, in a shared application server that can support many customers. It moves the phone system buying decision from a “cap-ex” model (purchasing and maintaining a PBX) to an “op-ex” model (paying a monthly service charge on a per phone basis).

The flexibility of a product like Akabis Open Cloud enables it to be sold to a variety of businesses – from small to large enterprises. However, one of the more attractive segments is the small business with 100 employees or fewer. This segment typically does not have much or any dedicated IT support, making the management of a cloud-based solution particularly attractive. Many SMBs are also on older systems that have limited functionality; moving to Akabis Open Cloud can result in productivity improvements and cost savings.

Akabis Open Cloud will meet all FCC requirements for E911 services. As such, your organization will require that the customer provide the street address with additional note field descriptors, (e.g. building number or name, floor and/ room number, etc.) of each IP phone at the time of sale. your organization will enter these addresses into its E911 portal for address validation to ensure that E911 calls are completed to the proper PSAP (Public Service Access Point) in accordance with FCC requirements.

your organization will meet the FCC requirement of having E911 information stickers that describe any service limitations placed near any IP phone that is deployed. Stickers for each phone will be adhered to all user phones by your organization installers at the time of service activation or given to the customer to apply accordingly.

USER FEATURES

• Caller ID with Name
• Speed Dial, Short Codes, Intercom Codes
• Automatic Call Back, Automatic Recall
• Multiple Call Appearances, Call Waiting, Call Hold, Call Transfer
• Call Hold/Park/Pickup
• Paging/Intercom Features
• Shared Line Appearance
• End User Web Portal (CommPortal)
• Business Call Manager (BCM) - advanced call forwarding capabilities (sim ring, distinctive ringtones, call rejection, …)
• Receptionist Features (Line State Monitoring, ...)
• Voicemail (access via email, web portal, or phone)
• Voicemail to Email
• Do Not Disturb
• Contact Management
• Click to Dial
• Desk phone customization, management
• Desktop Client – (IM, Outlook integration, Presence)
• Mobile apps - iPhone, iPad, Android devices
• Speech to Text transcription of messages
• Video Chat
• Call Jump
• CRM Integration

BUSINESS-LEVEL FEATURES - INCLUDED WITH EVERY SALE

• Admin Portal
• Multi Line Hunt Groups
• Easy Attendant (Auto Attendant)
• Music On Hold
• Call Pickup Groups
• Account Codes
• Call Logs

A LA CARTE EXTRAS

• Premium Attendant
• Receptionist Soft Console
• ACD (Call Center) - Agent or Supervisor