Intelligence

Stop transcribing conversations. Start acting on them.

Turn every conversation into action

Your customers are telling you everything. What to fix. What to improve. What to sell next. akabis Intelligence captures it all and turns conversations into actionable results automatically. Available to akabis partners running OpenCloud.

EVERY CONVERSATION MATTERS

Transform conversations into business intelligence

Most platforms tell you what was said. akabis Intelligence makes sure the right action happens next, every time.

The moment a call ends, action items are identified, tasks are tracked, and conversations are searchable. Catch churn risk, escalations, and compliance issues as they happen so you can intervene before it spreads.

Delivered under your brand, integrated seamlessly into your OpenCloud environment. No separate tools. No context switching. One unified platform for your subscribers.

CONVERSATION CO-PILOTS

Intelligence that works automatically

After Call Co-Pilot Automatic post-call summaries, action items, and CRM-ready follow-ups. Your team stays focused on what matters.

First Alert Co-Pilot Spot issues in seconds. Churn risk. Compliance gaps. Performance anomalies. Get alerts before problems become crises.

Both powered by OpenCloud's native infrastructure and delivered as a fully whitelabeled akabis offering. Always on. Always working. Always yours.

COACHING & QUALITY AT SCALE

Build winning teams without adding headcount

Score every conversation against your playbook. Spot what top performers do differently. Deliver weekly coaching automatically.

Scale quality and compliance without hiring QA teams. Identify topics, trends, and anomalies as they emerge. Ask a question in plain English and get answers with evidence. The actual calls that prove it.

All built into your OpenCloud platform, packaged for you to offer as your own.

BUILT FOR YOUR SUBSCRIBERS

Works with your existing systems. No IT projects. No data science teams.

akabis Intelligence analyzes 100 percent of customer conversations across voice and messaging. Not just contact center calls. Not just one platform. Everything, everywhere, automatically.

Fully integrated with OpenCloud and fully whitelabeled under your brand. One unified communications and intelligence platform for every subscriber you serve.

Privacy first. Enterprise-grade controls. Automatic redaction of PII, PHI, and payment information. Designed to meet global privacy and communications regulations.

WORKS WITH ANY PHONE SYSTEM

akabis Intelligence powers any UC platform

Running a different phone system? No problem. As long as OpenCloud is the underlying carrier platform, akabis Intelligence connects to any telephone system, any UC platform, any communications infrastructure — all under your brand.

Unified communications. Unified intelligence. One platform. Infinite compatibility.

BUILT ON PROVEN TECHNOLOGY

Trusted by service providers and enterprises

One service provider saved two customer accounts within two weeks after executives received alerts about issues that never made it into the CRM. Customers identified and closed training and security gaps using real examples from day-to-day conversations.

Real conversations. Real results. Real impact. All available to you as an akabis whitelabel offering built on OpenCloud.

START CAPTURING INTELLIGENCE

See what your subscribers' conversations reveal

akabis Intelligence turns every interaction into an opportunity — for you and for the subscribers you serve. Stop leaving revenue on the table. Start turning conversations into action, under your own brand, all within OpenCloud.